Frequently Asked Questions
Industry statistics show that 85% of dry cleaners nationwide use a toxic solvent known as perchloroethylene ("Perc.") According to Environmental Protection Agency (EPA), studies have shown Perc is a toxic chemical with human health and environmental concerns, leading several states to begin banning the use.
Fortunately, we are "Simply Fresh" using state of the art, 100% Perc-Free, environmentally friendly machines. Eliminating Perc from your life is healthier for you, your family and preferred by allergy sufferers!
No dry cleaner's cleaning technique is actually "dry." Technological advancements allow more items to be wet cleaned.
Wet cleaning occurs using water, biodegradable soaps and conditioners in specially programmed machines. Wet cleaning differs from and is milder than even home laundry.
According to the Environmental Protection Agency (EPA), studies have shown wet cleaning is the safest and most effective method of garment cleaning. Wet cleaning does not use toxic chemicals, generate hazardous waste or create air pollution.
Our FREE Pickup & Delivery route service includes areas in Greater Cincinnati and Northern Kentucky, such as the following:
- Anderson Township, Turpin, Newtown – 45230, 45244, 45255
- Union Township, Pierce Township, Batavia Township, West Clermont – 45244, 45245, 45255, 45102
- Miami Township (East), Milford, Loveland – 45150, 45140
- Terrace Park, Indian Hill, Madeira, Mariemont – 45174, 45227, 45243
- Hyde Park, Oakley, Mount Lookout, Linwood, Columbia Tusculum – 45226, 45207, 45208, 45209
- Clifton, Over the Rhine, Mount Adams, East Walnut Hills, Downtown Cincinnati – 45202, 45203, 45206, 45219, 45220
- Covington, KY, Newport, KY, Fort Thomas, KY – 41071, 41073, 41074, 41075, 41011
- Partial coverage may apply in select areas.
Absolutely not - 99% of our customers are never home. We typically hang the orders on a wreath hook on your front door. However, we can accommodate side doors, back doors, inside garage doors, etc. Just let us know your surroundings and we can accommodate.
You decide! When signing up, you select to have pickups on either an automatic Weekly or on a less frequent, On Request basis
Receipts will be included when your orders are delivered. A credit card is securely kept on file and charged for the total balance from the receipts.
This is common for many households. Just contact us!
Absolutely not! Although the focus is on the environmentally friendly, non-toxic cleaning processes, we recycle hangers, utilize a laundry/garment (“Converta”) bag made from recycled materials that decreases plastic usage, tie hangers with bio-degradable materials, use a POS system to decrease paper usage, and renovated our main facility using recycled building products.
We accept competitor's coupons up to $5 value on dry cleaning only. Coupon must accompany incoming order and exclusions apply. Excludes laundered shirts, alterations, leather & suede, household, bridal & formal wear, and specialty items.
No! We are priced extremely competitive in the area and in many cases our prices are less. Where other's focus on charging the highest prices, we focus on providing the highest quality product, combined with an environmentally friendly service.
Turnaround time varies by item. Standard items such as shirts, pants, suits & more default to a regular 2 business days. In special circumstances, standard items can be expedited to same-day (Monday-Friday only) when dropped off before 9AM. No production is run on weekends.
Turnaround time for regular & down filled Comforters defaults to 3 business days.
Alterations & Repairs turnaround time varies depending on the service. Please allow for up to 2 weeks for standard services and longer for zipper replacements or special services. For retail customers, a customer service representative will call notifying you the order is ready. For route customers, orders are delivered upon completion.
Leather, Suede, UGGs, Area Rugs, Bridal and other specialty items range from 2 to 3 weeks, depending on the service and season. We recommend cleaning these items during their off-season, if possible. For retail customers, a customer service representative will call notifying you the order is ready. For route customers, orders are delivered upon completion.
We try our best, but there is no guarantee a spot will come out. While our success rate is high, some spots simply do not budge. Unfortunately, we are unable to predict the outcome ahead of time. The original culprit of the spot, length of time the spot has existed, materials, age of the item, climate the item has been in, and more factor most into the outcome.
The best thing you can do is have the item professionally cleaned immediately without doing any pre-treatment. In many cases, pre-treatment forces the spot into the fabric further making removal more challenging.
Contact our customer service team at (513)943.0700 ext 0. If representatives are busy, please leave a message and someone will get back with you shortly.